“User research is hard — not because recruiting participants and conducting interviews are difficult, the logistics have never been easier or less expensive. True user research is hard to take because it forces you to consider the true behaviors of real people who aren’t like you and quickly reveals wishful thinking.”“Focus Groups Are Worthless” – Erika Hall
When something is designed, we need to look at the motives of the designer. Tech campuses are designed to, first of all, lure you in… Secondly, they’re designed to keep you there… Thirdly, and most insidiously, they’re designed to inspire loyalty. Especially when the community is under attack. They may appear to be designed for the benefit of the worker, but the feelings of loyalty the community is designed to engender benefit the company much, much more.“Facebook Isn’t a Community, It’s a Company Town” – Mike Monteiro
Circle the Wagons
…no algorithm can replicate human creativity. In fact, creativity is antithetical to the way artificial intelligence works. We develop machine learning by feeding in data about the way people react in certain situations. The point of algorithms is to predict what most people will do and execute that expected action.“How to thwart the robots: unabashed creativity” – Fast Company
I worry that statements like these misunderstand AI, fetishize human creativity, and underestimate the drive to substitute every human labor with capital.
Whistling past the robot factory…
In America, libertarian ideas are attractive to mostly young, white men with high ideals and no life experience that live off of the previous generation’s investments and sacrifice. I know this because as a young, white idiot, I subscribed to this system of discredited ideas: Selfishness is good, government is bad. Take what you want, when you want and however you can. Poor people deserve what they get, and the smartest, hardworking people always win.EDWIN LYNGAR