“When companies become design-led, he believes, designers are saying “get out of the way, I’m the boss.” The forceful “I’m the boss” mentality combines with design’s tendency to become what he calls a “microworld of aesthetic high-fives”: in which designers have an invisible language about what good design looks like based on a history and experience that they tend to privilege, and this understanding that designers together at the exclusion of others. Maeda thinks these two elements end up alienating other disciplines when everyone should be working together.”
This, 100%. He’s gonna get ripped for putting this on the table, but what he describes matches with my experience. And, as the article states, this doesn’t just apply to design and designers. I’ve seen it with engineering, hardware and software, too. Hubris.
Meada is “head of inclusion and computational design” at Automattic, the maker of WordPress. It seems he is taking the broadest possible view of inclusion, not just to consider traditional identity categories, but different perspectives and professional roles. It will be interesting to see if this gauntlet generates insightful discussion and change in the design community, or just pushback.
“User research is hard — not because recruiting participants and conducting interviews are difficult, the logistics have never been easier or less expensive. True user research is hard to take because it forces you to consider the true behaviors of real people who aren’t like you and quickly reveals wishful thinking.”
…no algorithm can replicate human creativity. In fact, creativity is antithetical to the way artificial intelligence works. We develop machine learning by feeding in data about the way people react in certain situations. The point of algorithms is to predict what most people will do and execute that expected action.
Before we get started, there is an important detail we must clear up. Our hero’s name is not, as you might think, WALL-E. Moreover, it definitely isn’t WALL•E. His name is WALL·E, and that dot is an interpunct, not a hyphen or a bullet.
“A populist right-wing leader. A persecuted minority race. Fear invading the households of every family on the wrong side of the fence. Meanwhile the rest of America carries on, oblivious to the ugly changes within.
“The greatest frustration is feeling like you’re getting too much criticism from too many people (which, according to #2, means your design is not yet good). This is either because a) you’re working under too many constraints; b) you’re not exploring solutions broadly enough; or c) the problem is beyond your current skill level.”